Question 1

How do I order a Gold Envelope?

Accepted Answer

You can order directly on the website by filling in your social security number and contact details in the form at the top.

Question 2

Do you charge any fees?

Accepted Answer

No, we do not charge any fees. Everything from ordering the envelope to valuation is completely free of charge, and you are not committed in any way.

Question 3

What can I sell?

Accepted Answer

You can sell all forms of gold, jewelry, watches, or other products. Even silver as long as it has a fineness of 830 or higher.

Question 4

How does it work step by step?

Accepted Answer

After you order, we send out an insured Gold Envelope. You put your items in and hand in the letter at your postal agent. When we receive the shipment, we value it immediately and pay out the same day.

Question 5

How long does it take?

Accepted Answer

We send out your Gold Envelope the same or next business day. When the envelope arrives, we value your items directly and pay out the same day. Usually, the entire process takes 2–5 business days.

Question 6

Is it safe to send via Registered Mail?

Accepted Answer

Yes. You hand in the Registered Mail at your postal agent and receive a receipt which is your proof of insurance. The shipment must be signed for by us and can be tracked via PostNord.

Question 7

Does it cost to make a return?

Accepted Answer

No, we send everything back without charge and always insured if you change your mind.

Question 8

What happens if my letter gets lost?

Accepted Answer

All Registered Mail shipments are traceable and insured via PostNord. If the letter were to get lost, you are compensated according to PostNord's terms (up to 10,000 SEK as standard, contact us for higher values).

Question 9

How do I know you receive it safely?

Accepted Answer

Every shipment is handled under strict camera surveillance in our premises. From the moment the letter is opened until the valuation is complete, the entire process is documented for your security.

Question 10

How do you value my items?

Accepted Answer

We weigh and analyze your items using calibrated scales and X-ray fluorescence analyzer (Vanta GX). The price is based on the current market price for gold on the day we perform the valuation.

Question 11

What does karat/fineness mean?

Accepted Answer

Karat (K) and fineness indicate how much of the jewelry is actually gold. 24K is 100% pure gold, 18K is 75% gold. The higher the karat, the more pure gold and the higher the value.

Question 12

Does the valuation cost anything?

Accepted Answer

No, the valuation is always completely free of charge and you are not committed to anything.

Question 13

What happens if I don't accept the price?

Accepted Answer

If you don't want to sell, we send your items back free of charge, always insured.

Question 14

How quickly do I get a valuation?

Accepted Answer

We value your items as soon as your Registered Mail has reached us. In most cases, you will receive a notification the same day we receive the shipment.

Question 15

How quickly do I get paid?

Accepted Answer

You get paid as soon as you have accepted the price, via Swish or bank transfer.

Question 16

How is the payment made?

Accepted Answer

Payment is made via Swish or bank transfer, depending on your preference. Payment can be made to any Swedish bank account in your name.

Question 17

What happens if my bank details are incorrect?

Accepted Answer

If a payment does not go through, we contact you directly to ensure the correct details before we send the money again.

Question 18

Do you have a price guarantee?

Accepted Answer

Yes, we offer a price guarantee on your items - if you find a higher current daily price at another player, we match it.

Question 19

When is the money sent after an approved valuation?

Accepted Answer

As soon as you approve the valuation, we send the payment directly via Swish or bank transfer.

Questions & Answers

How it works

1. Order a gold envelope

2. Send your items

3. Instant payout

1. Order a gold envelope

2. Send your items

3. Instant payout

Do you have any questions?

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