14-day right of withdrawal
When you sell to us, you always have a 14-day statutory right of withdrawal. We want you to feel 100% secure in your decision.
Questions about the right of withdrawal?
Do you have questions about valuation, payout, or how the process works? Contact us or call our customer service.
How to cancel
If you regret your sale, for whatever reason, follow these simple steps:
Contact us
Email or call our customer service within 14 days of accepting our valuation.
Get instructions
We will give you clear instructions on how the items should be sent back safely (insured REK mail).
Refund
If we have already paid you the money, you return the amount, and we will then return your items.
Important to know
For the right of withdrawal to fully apply, there are some conditions that are good to know.
The 14-day withdrawal period begins on the day you actively accept our valuation of your items. If you change your mind after this, you have two weeks to notify us.
When exercising the right of withdrawal, we cover the return shipping. We will send you a prepaid shipping label and clear instructions to ensure your items are returned safely and insured to us.
For you to fully exercise the right of withdrawal, the items must be returned in an unaltered condition. If the items have been damaged or otherwise decreased in value due to handling beyond what is necessary, we reserve the right to make a deduction for depreciation.
Important: After the withdrawal period has expired, or if you have explicitly waived the right of withdrawal to receive a faster payout, the gold may be melted down and can no longer be returned.
Do you have more questions?
Here we have gathered the most common questions about the right of withdrawal and returns.
Do you have any questions?
Do you have questions about valuation, payout, or how the process works? Contact us or call our customer service.
Contact us
We are here for you
Our team in Stockholm is dedicated to providing you with a smooth and secure experience. Do you have questions about your valuation or payout? Don't hesitate to reach out.
010 - 155 02 03
kontakt@mittguld.se